Refund policy
*Last Updated: September 20, 2023*
Thank you for shopping at The Sunflower Shop. We take pride in offering high-quality fashion items and accessories. Your satisfaction is important to us, and we aim to make your shopping experience enjoyable. Please read our return and refund policy carefully.
**Returns**
1. **Eligibility for Returns**: We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
2. **Items Not Eligible for Returns**: Certain items are non-returnable, including but not limited to:
- Custom-made or personalized items
- Items marked as final sale
3. **Return Process**: To initiate a return, please contact our customer support team at customerservice@thesunflowershoptn.com within the eligible return period. They will guide you through the return process and provide you with a return authorization number.
4. **Return Shipping**: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
**Refunds**
1. **Refund Eligibility**: Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
2. **Refund Timeframe**: Please allow 10 business days for the refund to be processed. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
**Exchanges**
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item separately.
**Contact Us**
If you have any questions about our return and refund policy, please contact us at customerservice@thesunflowershoptn.com or thesunflowershoptn@outlook.com.
We reserve the right to update or modify this policy at any time without prior notice. Please review our policy periodically for any changes.
Thank you for shopping with us at The Sunflower Shop!
Thank you for shopping at The Sunflower Shop. We take pride in offering high-quality fashion items and accessories. Your satisfaction is important to us, and we aim to make your shopping experience enjoyable. Please read our return and refund policy carefully.
**Returns**
1. **Eligibility for Returns**: We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
2. **Items Not Eligible for Returns**: Certain items are non-returnable, including but not limited to:
- Custom-made or personalized items
- Items marked as final sale
3. **Return Process**: To initiate a return, please contact our customer support team at customerservice@thesunflowershoptn.com within the eligible return period. They will guide you through the return process and provide you with a return authorization number.
4. **Return Shipping**: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
**Refunds**
1. **Refund Eligibility**: Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
2. **Refund Timeframe**: Please allow 10 business days for the refund to be processed. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
**Exchanges**
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item separately.
**Contact Us**
If you have any questions about our return and refund policy, please contact us at customerservice@thesunflowershoptn.com or thesunflowershoptn@outlook.com.
We reserve the right to update or modify this policy at any time without prior notice. Please review our policy periodically for any changes.
Thank you for shopping with us at The Sunflower Shop!